Privacy Policy
Zhang Mellor Investments Pty Ltd t/as Mow Ops
ACN: 689 925 308
Last Updated: 24 November 2025
1. Introduction
Zhang Mellor Investments Pty Ltd t/as Mow Ops (“Mow Ops”, “we”, “our”, “us”) provides operational and management software including scheduling, invoicing, route planning, property management, accounting synchronisation, and communication tools.
We are committed to protecting the privacy of our customers, their clients, and all individuals (“you”, “your”) who interact with our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as privacy and data-handling requirements imposed by Stripe, Xero, MYOB, Google, and Amazon Web Services (AWS).
By using our website, app, or services, you consent to this Privacy Policy.
2. Information We Collect
2.1 Personal & Contact Information
- Full name
- Email addresses
- Phone numbers
- Business names
- Staff or contractor details
- Property contact details (owners, tenants, managers, etc.)
2.2 Account & Business Data
- Account credentials
- Subscription details
- Billing preferences
- Invoices, quotes, job records
- Property details and related notes
2.3 Payment Information
Processed via Stripe, including:
- Billing address
- Cardholder details
- Payment confirmations and failures
- Subscription history
We never store full credit card numbers.
2.4 Accounting Integration Data
For Xero, MYOB or other integrated systems:
- Invoice and payment data
- Organisation details
- Chart of accounts (if used)
- Contact records
- Authorisation tokens (securely stored using AWS Secrets Manager)
2.5 Technical & Usage Information
Automatically collected:
- IP address
- Cookies
- Device identifiers
- Browser type and version
- Access logs
- API interaction logs
- Crash reports or error diagnostics
2.6 Sensitive Information
We do not intentionally collect sensitive information except where required for identity verification or security purposes and where you have provided consent.
3. How We Collect Information
- Directly from you when you register or use our platform
- Through integrations you authorise (Xero, MYOB, Google, etc.)
- Automatically via cookies, logs, and analytics
- Through customer support communications
- From payment processors when processing transactions
4. How We Use Your Information
Platform Functionality
- Provide, operate, and enhance the Mow Ops platform
- Manage scheduling, routing, invoicing, job management, and property records
Account Management
- Manage user accounts, subscriptions, billing, and authentication
Integrations
- Sync data between Mow Ops and Xero, MYOB, Stripe, Google, or other authorised platforms
Communication
- Send system alerts, invoice reminders, notifications, and service messages
- Provide customer support
Compliance & Security
- Maintain audit logs
- Prevent fraud or unauthorised use
- Meet our legal or regulatory obligations
5. Sharing & Disclosure
5.1 Service Providers
- Stripe (payment processing)
- Xero and MYOB (accounting synchronisation)
- Google (analytics, cloud services, authentication)
- AWS (cloud hosting, database, backups, encryption key storage)
- Email/SMS communications providers
- IT and security contractors
These partners operate under strict privacy and security requirements.
5.2 Legal or Regulatory
We may disclose information to:
- Law enforcement
- Courts or regulators
- Legal advisers
- Government agencies where required
6. Storage, Security & Data Location
Our infrastructure is primarily hosted on Amazon Web Services (AWS) in Australia, with some partner services processed overseas (e.g., Stripe, Google).
Security measures include:
- Encryption at rest and in transit
- Role-based access controls
- Firewall protection
- Continuous auditing and monitoring
- Secure key management via AWS Secrets Manager
7. Cookies, Tracking & Analytics
We use cookies and similar technologies for:
- Authentication
- Service optimisation
- Usage analytics
- Improving performance and security
Analytics may be handled through Google or equivalent platforms.
8. Access, Correction & Deletion
You may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your account
- Export of your data (where technically feasible)
Requests:
9. Third-Party Links
Our system may link to or integrate with third-party websites or services. We are not responsible for their privacy practices.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website.
11. Contact Us
Zhang Mellor Investments Pty Ltd t/as Mow Ops
ACN: 689 925 308
Address: U4/125 Robert St, Como, WA 6152, Australia
Email: